Virtual Course - Help Page

How to Get Help

Tech support

If you're having trouble finding something on the course portal, you need help understanding any of the instructions or you're having technical problems with your login or something not functioning please send an email to

Questions about course content or homework

If you have questions about the content of the course please contact your instructor through the "Communicate with Your Instructor" button on the course home page.

If you have questions about the homework, please use the Homework Notes through the "Submit Homework" button on the course home page.

You are welcome to send your instructor direct emails, but we prefer that you use the notes for conversations directly related to the course as you will get a quicker response and the conversations will be all kept together in one place.

Before you ask for help

Please check out the Instruction on How to Use the Course and the Frequently Asked Questions below before you ask us for help. You'll get an answer more quickly and more accurately that way.

Instructions on How to Use the Course

How to bookmark the login and course pages

How to Navigate Within the Course

How to Edit Your User Profile

How to Download Homework Sheets

The homework sheets are located in the Homework Section of each Module:

To download, click on the download button:

When the file appears, click on File and then choose download from the dropdown:

How to Submit Homework Using Notes

You must submit one note for each of the homework checkboxes on the Homework Submission page for your course (see video above). Even if you present in class, or accidentally submit homework via the wrong note, you must submit a note for each homework item. It is the submission of the notes that allows your instructor to check off the checkbox. Once the instructor approves the note, the box for that homework item gets checked off automatically.

Once your instructor has replied you can start a new note for the same Homework Module. If your instructor has not replied you can add additional information by editing your note. See below for instructions on how to edit your notes.

How to Edit Homework Notes

You can to edit a previously submitted note to add additional text or add additional attachments as long as your instructor has not replied. If you see a pencil icon beside your note, then you can edit and resubmit. Your instructor may have seen the note, but not yet replied, so if you want to change your note, it would be best to put the change below the original text so that your instructor will know that this is new info for them to review.

In the screenshot below you can see the pencil icon which indicates that this note can be edited

How to Submit Your Videos

The video shown below shows you how to upload and submit your videos to your instructor.

Click here for instructions on how to prepare your videos 

Be sure to come back to your course home page to upload and submit your videos.

Frequently Asked Questions

Are office hours mandatory?

No, they're optional, but we highly recommend that you attend because you'll learn a lot from them. Some of the best learning moments occur during office hours

What goes on during office hours?

Typically we will go over the homework that has been submitted in time for the instructor to review it before the time of the office hour. We'll talk about it in a group and discuss insights. If there's time the instructor may show additional videos or do supplemental activities or answer any additional questions.

How do I get my Level 1 Certification?

There are 3 requirements to complete your Level 1 Certification

1. Attend all classes (or alternative as approved by your instructor)

2. Complete all homework and videos and have them all checked off on the Homework Submission Page

3. Pass the quiz - this will become available on the course page on the 5th week of the course

How do I access my Level 1 Certificate, badge and member logo?

Once you have met all the requirements for Level 1 you will be able to access the TAGteacher page from the main Membership Dashboard on

You can find this as shown on the screenshot below. If you are not taken to the dashboard when you first login, you can access it from the Dashboard link in the top menu.

How do I access my 3 month free trial in the TAGteach Membership?

You will automatically be given the 3 month free trial. You'll get a welcome email with information about the membership. You login the same as you do to access the course, but you'll find that there are many more icons that have turned color and are now accessible to you.

If you're already a paying member you won't get the free trial. Please contact to have your monthly payments deferred by 3 months instead.

What happens at the end of the free trial?

At the end of the free trial you'll receive an email reminding you that it's coming to an end. If you don't do anything your trial membership will expire. It will not automatically convert to a paid membership. If you wish to continue your membership you will need to subscribe specifically.

There are 2 levels of membership:

1. Full access - this is what you get in the free trial

2. Limited TAGteacher - this costs $5/month or $50/year and is all you need to maintain your certification and your listing in the TAGteacher Directory and access to the TAGteacher page.

You can see the options and manage your membership by going to My Account > My Orders and Membership

Why are there 2 different certificates?

There are 2 certificates available:

1. The Introduction to TAGteach Virtual Course completion certificate - this is course that you have just taken and the certificate proves that you have completed the course and you can use it if you need to show proof for CEUs.

2. Level 1 Certification certificate - this shows that you are a TAGteach member in good standing and that you have earned the Level 1 certification.

Some people don't want the certification and only wish to complete the course. In this case they can pass the quiz and get the course completion certificate without completing all the certification requirements.